Refund Policy

1. Refund Eligibility

At EA ERP Addons, we strive to ensure our customers are satisfied with our products. We offer refunds on our digital products under the following circumstances:

• The product is proven to be defective or not functioning as described in the documentation.
• The support team is unable to resolve a critical issue within a reasonable timeframe (usually 7 business days).
• The purchase was made by mistake and the product has not been downloaded or activated (if applicable).

2. Non-Refundable Items

The following items are generally not eligible for a refund:

• Custom development services once the work has commenced.
• Products purchased more than 30 days ago.
• Issues arising from conflict with third-party modules or modifications to the core Odoo code.
• Change of mind after the product has been downloaded.

3. Requesting a Refund

To request a refund, please contact our support team at sales@ea-addons.com with your order number and a detailed explanation of the issue. We will review your request and verify the issue.

4. Processing Time

Once a refund is approved, it will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

5. Updates to this Policy

We define the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.